Official AfricaSupport
Product support and official contact.
For help using your Focustar product, contact us by email. For order payment, delivery, returns, or refunds, please use your local Jumia order support.
Official Email
myfocustar@gmail.comSend product usage questions to Focustar and include your Jumia order details whenever possible.
Jumia Stores
Choose your local Jumia storeSelect the country where you shop and continue to the matching Jumia store.
Support Checklist
Prepare the details that help us answer faster.
Choose the Jumia market where you placed the order.
Keep your order number, product model, and delivery details ready.
Email Focustar if you need help using your product.
After-sales Support
Jumia supports your local order.
For questions about payments, delivery, returns, or refunds, please use the support options within your local Jumia order details. For help using your Focustar product, email us with your order details.
Can I buy directly from Focustar?
Focustar products are sold exclusively through Jumia in selected regions. Please visit our 'Where to Buy' page, select your country, and you will be redirected to the official Focustar store on Jumia.
How do I get support after buying on Jumia?
For order-related inquiries (such as payment, shipping status, returns, and refunds), please contact Jumia Customer Support directly through your order history page. For questions about how to use your Focustar product, email us with your order details.